Creating experiences that build lasting, profitable relationships with customers and employees.
RMS = Awesome
Their incentive solutions, customer service, online portal, and overall operation is top notch.
With 175 branches to distribute product to and keep track of…I would be lost without them. It helps that their customer support is on top of their game at all times. We have had other vendors try to win our business, but they do not compare to RMS.
Brenda Rand, Program Manager/Marketing
Community Bank NA
We plan our marketing programs in advance, often as far as 12-months ahead. This advance planning can sometimes require that we adjust the number of incentives required, whether it’s an increase or decrease in quantity.
RMS allows us to adjust our program as our needs change ensuring we’re not left with excess inventory, or can get additional items if needed. This flexibility helps to ensure that our programs run as smoothly as possible.
Martha Keeler, Vice President – Director of Marketing
The Bank of Greene County
Doubling Program Results
With RMS, the participation in our anniversary program has increased from 11% to nearly 20%. I attribute that to gifts that were offered as well as offering a choice of gifts to our members.
Our members were very happy with the selection of gifts offered. But RMS also enabled us to move to an online redemption system that significantly reduced the time staff was involved with the redemption process. Staff didn’t have to take valuable time away from solving member issues or taking loan applications. We are very happy with our partnership with RMS and recommend them without reservation.
John H Barrie III, Chief Operating Officer
Suffolk Federal Credit Union
I will tell you why! RMS is true to what they represent, good products, good pricing, no bait and switch like other vendors and great service so why go anywhere else!
Personally I think they are the best in the industry.
Kim V. Lien, Vice President, Marketing
Citizens Bank of New Mexico
RMS made the transition from offering gifts in our branches to the online redemption run very smoothly.
They were there anytime I had a question, and were quick to get back to me with an answer.
Julie Adams-Simmons, AVP/Director of Marketing